Metatom Network is committed to protecting your privacy. We want you to understand what information we collect, what we don’t collect, and how we collect, use, and store information. We do not collect logs of your activity, including no logging of browsing history, traffic destination, data content, or DNS queries. We also never store connection logs, meaning no logs of your IP address, your outgoing IP address, connection timestamp, or session duration.
Our guiding principle toward data collection is to collect only the minimal data required to operate a world-class service at scale. We designed our systems to not have sensitive data about our customers; even when compelled, we cannot provide data that we do not possess.
This privacy policy will help you understand how Metatom Network. (“Metatom Network,” “we,” “our,” or “us”) collects, uses, and stores information.
Table of contents
General Information
Metatom Network collects four types of information:
(i) Information related to your account (“personal information”)
This information is collected for the purpose of administering your Metatom Network subscription and includes your name, email address, mobile phone, and payment information, which you submit on our order page when you subscribe for the Services.
(ii) Aggregate Apps and connection summary statistics
Metatom Network collects minimal information about usage in order to maintain excellent customer support and quality of service. The section below specifies in detail what information we collect. These statistics never include anything about what the user did with the : no data about the contents or destinations of traffic, no DNS queries, and no IP addresses.
(iii) (User-controlled option): Anonymous connection diagnostics and crash reports
Connection diagnostics are anonymized and cannot be tied back to individual Metatom Network users. This feature is similar to a “send bug report” option. Users can specify in the settings menu of any Metatom Network App whether to send these data to us.
(iv) Only for users who choose to use the MediaStreamer service: IP addresses authorized to use MediaStreamer
Separately from services, we also provide our optional MediaStreamer service for devices such as Apple TV that do not support s. Users who opt in to using MediaStreamer can choose to register specific IP addresses that should be authorized to use the service; these IP addresses are only used by Metatom Network to provide the optional MediaStreamer service and not for any other purpose.
Personal Information
Metatom Network collects personal information that you provide to us directly through the Site. We require that you provide personal information, such as an mobile phone no. and payment information, in order to establish an Metatom Network account, and so that we can email you, reset password, collect payments from you, and respond to support queries that you initiate. The specific information collected varies depending on the payment method you choose.
With some forms of payment, the Site may redirect you to the website of a third-party payment processor (namely Credit cards,Visa,Master, Alipay,wechat pay) to complete the transaction. To understand what personal information these processors collect and store, please refer to the respective processor's terms and privacy policy.
Metatom Network uses your mobile phone no. for the following reasons:
•To reset login password.
•To send you updates and announcements.
•To send marketing information, such as Metatom Network offers, surveys, invitations, and content about other matters in connection with Metatom Network. You may choose to not receive Marketing surveys by following the opt-out procedure described.
Metatom Network uses your personal information only for the purposes listed in this Privacy Policy, and we do not sell your personal information to third parties.
Aggregate Apps and Connection Summary Statistics
We ensure that we never log browsing history, traffic destination, data content, IP addresses, or DNS queries. Therefore:
Should anyone try to compel Metatom Network to release user information based on any of the above, we cannot supply this information because the data don’t exist.
In order to maintain excellent customer support and quality of service, Metatom Network collects the following information related to your usage:
Apps and Apps versions
We collect information related to which Apps and Apps version(s) you have activated. Knowing your current version of the Apps allows our Support Team to troubleshoot technical issues with you.
Successful connection
We collect information about whether you have successfully established a connection on a particular day (but not a specific time of the day), to which location (but not your assigned outgoing IP address), and from which country/ISP (but not your source IP address). This minimal information assists us in providing technical support, such as identifying connection problems, providing country-specific advice about how to best use our Service, and to enable Metatom Network engineers to identify and fix network issues.
Aggregate sum of data transferred (in MB)
We collect information regarding the total sum of data transferred by a given user. Although we provide unlimited data transfer, if we notice that a single user pushes more traffic than thousands of others combined, thereby affecting the quality of service for other Metatom Network users, we may contact that user for an explanation.
Summary
We collect minimal usage statistics to maintain our quality of service. We may know, for example, that our customer John had connected to our California location on Tuesday and had transferred an aggregate of 823 MB of data across a 24-hour period. John can’t be uniquely identified as responsible for any specific behavior because his usage pattern overlaps with thousands of other Metatom Network customers who also connected to the same location on the same day.
We’ve engineered our systems to categorically eliminate storage of sensitive data. We may know THAT a customer has used Metatom Network, but we never know HOW they have utilized our Service. We stand by our firm commitment to our customers’ privacy by not possessing any data related to a user’s online activities.
Anonymous Connection Diagnostics and Crash Reports (can be turned off)
With your permission, we collect anonymized analytics data used for network diagnostics. We use these data in our network operations tools to help optimize network speeds and to let us identify problems related to specific apps, servers, or ISPs. The information we receive is fully anonymized and cannot be tied back to individual Metatom Network users (i.e., we do not store which user sent which data, and we do not store IP addresses).
If you opt in to share this information with Metatom Network, we will collect the following information:
Upon activation of any Metatom Network App, you will be asked if you would like to share these data. You can start or stop sharing these diagnostic data at any time in the App’s settings menu. On iOS, Apple’s crash reporting can be turned off in iOS settings.
Jurisdiction and Applicable Law
Metatom Network core mission is to keep your information private. In service of this mission, Metatom Network’headquarters and registered place of business is in the Singapore, which has stricter laws concerning information disclosure than most countries.
The SG has no data retention laws, and any legal order requiring a SG company to disclose customer records must come from the SG Supreme Court. Under SG law, information requests from foreign courts or law enforcement are subject to a “dual criminality” provision, meaning that the request is upheld by the SG Supreme Court only if the same crime is punishable by at least a one-year prison sentence under SG law, had it taken place in the SG. Should we receive a valid legal order from the SG Supreme Court, it is important to note that Metatom Network does not collect any IP addresses, browsing history, traffic data, or DNS queries that could be used to identify any specific user.
Storing of Information Related to Email, Live Chat, and Feedback Forms
Metatom Network keeps records of any correspondence, questions, complaints, or compliments you submit to us through our Site or Services, along with our response. Depending on how you contact Metatom Network, we may collect your email address, mobile no. and any additional information you provide to us. Having full correspondence records enables our staff to provide the best possible customer support experience.
We use a different third-party platform for support correspondence: Zendesk for support tickets. When you correspond with us using this platforms, your correspondence records, including your name and email address, are stored in their systems. Those platforms utilize modern security practices and HTTPS encryption.
Security Measures to Protect Your Information
Metatom Network uses best-in-class physical, procedural, and technical security with respect to our offices and information storage facilities so as to prevent any loss, misuse, unauthorized access, disclosure, or modification of information. Access to user information is restricted to staff who require such access to perform their job functions.
While we believe these systems are robust, it is important to understand that no data security measures in the world can offer 100% protection.
Servers are housed in data centers with strong security practices. None of these data centers require us to collect or store any traffic data or personal information related to your use of Services. If any data center were to ask us to log such data, we would immediately cease operations with said data center and find alternative options.
Even if a government were to physically seize one of our servers and manage to break its disk encryption, there would be no logs or information that would tie any individual user to a particular event, website, or behavior.
Cookies
What is a cookie?
A cookie is a small text file used to store information about your visit to the Site. Cookies let Metatom Network optimize and improve the user experience of the Site by helping us deliver certain functionalities, such as website login and language settings. The cookies we use may vary over time as we continuously update and improve our Site.
Disabling cookies
You are free to change your cookie preferences at any time. You can do this in the settings panel for your browser. Depending on which browser and device you use, you may be able to control which cookies you allow, which cookies you want to block in the future, and delete cookies. For more information about these settings, please refer to the “help” section of your browser. Note that Metatom Network’s Site may not work as intended if you choose to disable cookies.
Metatom Network’s cookies
The cookies set by Metatom Network enable us to set your language preference, attribute visitors to a marketing channel, and, once you log in, securely show you information that is specific to your account. The cookies contain a user identifier, but no directly personally identifying information such as your name or email address, and do not track any activity outside of Metatom Network’s domains.
Third-party cookies
Metatom Network uses third-party services such as Google Analytics and Adwords. Cookies from such services are used to collect data for statistical reports. For example, we may generate reports regarding the amount of time users spend on the Site and the number of users who visit a particular page.
Metatom Network uses Google AdWords remarketing to show advertisements on third-party websites (including Google) to users who have visited our Site. We may show such users advertisements on a Google search results page, or on a site in the Google Display Network.
Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to the Site. Any data collected will be used in accordance with our Privacy Policy and Google’s privacy policy. Users may opt out of Google’s use of cookies by visiting the Google Advertising Opt-out Page. Users may opt out of Google Analytics by visiting the Google Analytics Opt-out Page. Users may opt out of third-party vendor use of cookies by visiting theNetwork Advertising Initiative Opt-out Page.
Third-Party Websites
The Site may contain links to external websites that do not fall under Metatom Network’s domain. Metatom Network is not responsible for the privacy practices or content of such external websites.
Consent and Age Restrictions
By using the Site, Content, Apps, Software, or Services, you agree to have your information handled as described in our Terms of Service and Privacy Policy.
The Services are intended for adults aged 18 and above. If you believe your child has provided information to us, please let us know immediately.
Changes to the Privacy Policy
We may change our Privacy Policy from time to time, without prior notice to you, consistent with applicable privacy laws and principles. Your continued use of the Site,app or Services constitutes your acceptance of our Privacy Policy.